Policy on the use and purchase of Tero Gift Cards

Last updated: 23 November 2020

Users of the Website may purchase electronic Tero Gift Cards to purchase Tero products available on the Website (the "Tero Gift Card ").

The Tero Gift Card, once issued, has no expiry date. It is not possible to purchase a Tero Gift Card using another Tero Gift Card. Please note that the Tero Gift Card is not reloadable.

If the amount of a purchase exceeds the remaining balance on your Tero Gift Card, the amount remaining to be paid must be paid with a second payment method accepted by Tero.

When purchasing a Tero Gift Card, no delivery charges or taxes are payable. The Tero Gift Card is emailed to the purchaser within minutes of purchase. The email received by the purchaser includes the purchaser's first and last names, the Tero Gift Card activation code, the amount credited to the card and the steps to follow to use the card.

The Tero Gift Card cannot be returned or cancelled after purchase, nor can it be refunded in cash (except in the case of exceptions provided for by law). Any eligible refund on a purchase made with a Tero Gift Card will be made through the issuance of a new Tero Gift Card for an equivalent amount. If you return a product purchased in part with a Tero Gift Card, the refund will be, in part, credited to a new Tero Gift Card.

Please note that Tero reserves the right to cancel or suspend any Tero Gift Card issued in error or fraudulently obtained.

The risk of loss and responsibility for the Tero Gift Card passes to the purchaser upon electronic transmission of the Tero Gift Card to the purchaser. Tero is not responsible in the event that a Tero Gift Card is lost, stolen, damaged or used without your consent.

To view the remaining balance on your Tero Gift Card, please add an item to your shopping cart, then click on "Checkout" and proceed to the delivery details step. At this point, enter your Gift Card code and see the discount applied. This is your balance. Do not proceed with the purchase of the item if you only want to check the balance of your Tero Gift Card.
You can always contact us at info@teroproducts.com.

We reserve the right to change, replace or update any part of this Policy at any time without notice.

If you have any questions or need help, please do not hesitate to contact us at info@teroproducts.com. Make sure you have your order number or the email address used for your purchase.