Frequently Asked Questions

You have questions about Tero? You will find all your answers here.

Le Tero

How does the Tero work?

Tero's technology easily turns table scraps into ready fertilizer for outdoor plants, vegetable gardens or lawns. Its unique odorless and low noise drying and grinding technology reduces the volume of table waste by 90%. Tero is the only product in the world that is so efficient and fast, it is therefore essential to reduce our environmental impact. The cycle is automatic and stops when the materials are dry and ready to be used.

Step 1 - Fill the container with about 4L of your table waste

Step 2 - Transform your waste into fertilizer by launching the Tero cycle

Step 3 - Fertilize your outdoor plants

How long does a waste transformation cycle last?

Does Tero create odors?

The Tero Plus

What is the Tero Plus?

The Tero Plus offers all the benefits of the Tero, plus a mobile app connected to the device. This offers you an enhanced eco-responsible experience as well as several additional features. These include remote cycle control, cycle and odor filter information, environmental impact data, custom cycle programming and more!

What are the advantages of Tero Plus?

The anti-odor filter

What is the odor filter made of?

The Tero's built-in odor filter is refillable, meaning the container stays the same, the contents change. This content consists of activated charcoal granules and a pre-filter.

Is it mandatory to recharge the odor filter for my Tero to work?

The natural fertilizer

What is in the fertilizer created by tero?

The material resulting from the transformation of the Tero is a natural fertilizer rich in nitrogen, phosphorus and potassium. It spreads easily outdoors for plants, in the garden or even directly on the lawn. Once spread out on the ground, it quickly releases its nutrients into the soil, as it continues to ripen in contact with the soil and micro-organisms.

Is the final material compost?

How is the tero processing process different from traditional composting processes?

How will we use and store the fertilizer?

The delivery

When will I receive my Tero?

Kickstarter: Delivery is scheduled for summer 2021

Presale customers: For all purchases made between October 21, 2020 and April 14, 2021, delivery is scheduled from 'fall 2021

Regular customers: Delivery is scheduled from fall 2021

Customer service

What is the procedure for obtaining a refund?

For orders placed in Canada only, once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a reasonable timeframe. The delay may vary depending on your payment method, your banking institution, and the amount of the refund request to be processed

What is the procedure for making a return?